From Sales Tax Stress to Smoothly Sailing Through. This is the journey of Lindye Galloway with Galvix

Ismael Osuna was stressed.

Dealing with sales tax for his company wasn’t just a chore; it was a significant problem that consumed almost 60-80 hours per month. His business consisted of two parts: an interior design studio and an online furniture store. As they grew, customers came from all over the United States, which made sales tax collection more complex. The different sales tax rules across jurisdictions were hard to keep up with. With a growing number of customers, although it was a good problem to have, this growth came with increased complexities in sales tax management.

He would sit for hours at a stretch extracting data from both of his businesses, maintaining Excel spreadsheets and then going through every state trying to figure out sales tax nexus and calculating taxes, then filing them. And since it wouldn’t be clear and so vast, he was constantly anxious about receiving error notices and penalties, much of the time.

It was hours and hours and hours of work each month.

When he took the help of some sales tax compliance solutions, he was expecting to rest. However, the stress only increased with the software complexities and added inaccuracies. The way they handled it, even with an outside company, was full of mistakes and unclear processes.

When he tried to take over, doing it by hand became too much.

It became a huge headache for me and took away all the time I needed to put into my business. It was like a full-time job for one person, and I had many other things to do as the financial controller for both businesses.

Imagine spending 60 to 80 hours a month, that’s two full weeks… just on sales tax!

And the rules he mentioned were crazy!

It is complex for each state, it goes down to, by county, by city, by parish. It was a mess!

He was desperately in search of a solution that could support him in this, at the very least.

The Search: Complex Tools and High Costs

He searched everywhere for a solution, and the number one solution that kept on coming up was Avalara.

Their solution felt way too complex, way too expensive, just extremely expensive.

He found their system of latching onto every transaction too intricate and prone to breaking.

From what I heard from other users, it was always breaking, and you always have to fix the connection, and it never seems to be correct.

On top of that, he felt locked into rigid, costly plans.

You had to go with their plan and you had to be in, in their plan, locked into their plan… for at least a year or something like that.

He also observed a disconnect with their sales teams:

You only get to talk to salespeople, so they didn’t understand how their software worked.

He felt the same was true with many other solutions.

Then, a tip from Reddit led him to something new. Us, Galvix.

Galvix Stepped in: The Easy Solution That Actually Works!

Ismael found Galvix online, especially through Reddit, where people spoke pointedly and positively about it.

His first thought?

To be honest, it seemed too easy.

This simplicity made him a bit unsure at first since he wondered if they knew what they were undertaking.

How could something so complicated be handled in such a straightforward way that is simplified for the end user? Can it take care of all the sales tax needs?

On the other hand, after conducting extensive research, Ismael had narrowed his choices down to three solutions. So he was in the phase of making the right decision for his business.

A quick call with the Galvix team quickly cleared things up.

Our call lasted less than 10 minutes because it was straightforward and easy.

When asked what made him take that decision to join Galvix, he said it was the genuineness and the expertise that were so clear in the way the team spoke.

The customer service is truly the best and so helpful, they go the extra mile… I worry for you guys, honestly, but I appreciate it on the customer side.

Ismael recalled talking to another Galvix client, who shared their experience with support. The client said:

Even if something goes wrong, I can call the team directly or send an email to customer service, and then they will get back to me in a few hours, or at least within 12 to 24 hours with a pointed answer and clear steps ahead…

No matter what question he had, you guys gave him a great answer very quickly and very transparently.

Ismael felt that this level of support, combining both speed for urgent needs and reliable assurance for all queries, was a huge deal for him.

For me, that was a huge, huge difference. At least I could feel very supported if I just decided to try it.

When the First Issue Popped Up: Galvix’s Support Shines

Ismael’s initial confidence in Galvix was so high, he thought he’d never need customer support.

I can’t wait to use the system. Never will have to use their customer service, talk to them again.

However, in the complex world of sales tax, even the best solutions sometimes raise questions, and we at Galvix understand that. Hence, being prepared with intentional and expert customer support has always been our focus.

In Ismael’s experience with the support when the first issue popped up, he quickly learned that Galvix’s support was just as reliable as its automation.

It was funny when our first issue came up… I was like, oof, let’s see when they’ll get back to me… And no, it was great. You got back to me right away, and then you said… ‘We’re researching this.’

We’re going to look at these three different things. We’ll get back to you with an answer soon. And I was like, geez, okay, this is great to begin with. And then you got me an answer, and then you fix it, and then you file it. And then we were done.

What’s more, Galvix’s detailed insights often reveal problems that aren’t even on their end. Whenever I’ve seen a difference or something that needs to be changed, it’s usually not on the Galvix side. Most of the time, it’s on our side.

Ismael emphasises that Galvix doesn’t just manage sales tax; it helps the functionality of work get better on their company side and fixes any bugs in the systems that they are using!

It’s a win-win, allowing me to spend just 25 minutes a month on sales tax instead of 80+ hours, while also refining my company’s operations.

The Galvix Impact: From 80 hours of Work to 25 minutes of Confidence

Since working with Galvix, Ismael’s work life has changed for the better. And these are the major areas of change:

Lots of Time Saved

The biggest change is the amount of time he has saved. Those 60-80 hours a month? Now it’s down to about 25 minutes.

That’s a big difference. It’s crazy to say it out loud. And it’s true.

Ismael now just downloads reports, checks them, and approves. If there’s a difference:

Most of the time it’s on our side,

which helps him make his systems better.

Feeling Sure and Secure

The constant worry about making mistakes with tax filings is gone.

I wasn’t sure if I was filing those sales taxes correctly.

With Galvix, he feels:

Much more secure that you guys are doing it accurately.

Focus on Important Work

As a financial controller, Ismael needs to focus on the big-picture growth of the business, including setting up new systems, hiring staff, analysing cash flow, and planning investments.

If I told my CEO, I don’t have time for your question, I have to do sales tax, that wouldn’t be a good answer.

Now, sales tax isn’t holding him back.

Galvix offers a truly unique blend of intelligent, automated tools and genuine, caring human support.

As Ismael puts it:

It’s great. It almost feels like too much, and I worry for you guys, but I appreciate it as a customer.

We deeply appreciate his words.

If sales tax is slowing you down too, we’d love to show you what ‘done for you’ really feels like.

Schedule a quick demo: no pressure, just clarity.

We’re not here to sell it to you - just to show you how it works. Then, you can decide.