From Sales Tax Nightmare to Sleep peacefully at Night Confidence: Meredith's Journey with Galvix

My entire experience with Galvix has just been so simple and straightforward the whole time… I just rarely have questions or concerns because things don’t tend to go wrong.

– Meredith Harold, Founder/CEO, The Informed SLP"

Meredith Harold is a speech-language pathologist and university professor who built an impressive online continuing education business called The Informed SLP. As her business grew and started reaching customers all over the U.S., a new challenge emerged: sales tax.

Like many entrepreneurs kicking things off, Meredith hadn’t thought about the wild world of online sales tax. She put it perfectly:

You just assume that if somebody wants to buy something from you online, that they just click buy. The money goes into your account, and it’s a done deal. Right?

But soon enough, her conversations with other small business owners opened her eyes. She needed to register and pay sales tax in different states. Suddenly, she found herself immersed in the complex world of sales tax nexus and compliance.

The Search: Big Names, Big Problems, and Bad Support

Initially, Meredith turned to one of the big, well-known sales tax software solutions out there. She stuck with them for about five years, hoping for a solution. Instead, it became a massive source of stress. The software itself was clunky and confusing, making it tough to track transactions or payments. However, the most frustrating aspect was the lack of human support.

Anytime I had even the simplest question, I would get passed around to a bunch of different people who would say, ‘Oh, this person can answer it. Oh, that person can answer it, or that person. And I’m a very patient person… but it was the case where like, six, seven, eight weeks would go by and I would never get an answer to the basic question.

Meredith had to set recurring calendar reminders just to follow up. She was spending “five, six hours on sales tax” a month, and if she had a question:

It would be like 10 hours in a month,

with the previous solution. The solution she sought turned out to be a new problem she hadn’t expected.

Imagine this:

We were paying so much, too. Like, we were paying so much. I remember I just kept thinking, I was like, on what planet does it make sense that you’re paying tens of thousands of dollars for something and you have to wait, like, eight weeks to get even a basic question answered?

She confessed:

I always thought that maybe I just needed to be patient, or that I was doing something wrong,

even starting to blame herself.

When asked why she endured this for five years, she explained:

When certain companies are the largest ones in a space, you just kind of default, assume things must be operating appropriately. If something isn’t going well, it has to be a me problem. Right?

This mindset kept her tied to the initial solution for five challenging years.

Switching felt risky, especially to a smaller company like Galvix. She said:

I actually felt like I was kind of taking a risk by switching to Galvix because I knew that it was a smaller company.

But then, she found us. Her search led her to an online thread where small business owners couldn’t stop talking positively about Galvix.

Galvix Stepped In: “So Simple and Straightforward”

Meredith’s first conversations with the Galvix team were a game-changer. Our answers to her questions were:

So clear, straightforward and easy to understand,

as she put it. This transparency immediately built her trust with us. Her biggest worries about switching—hidden costs, unexpected labour, and making sure everything was actually right—were all put to rest.

My biggest concerns with switching to something like that are always, just sometimes you worry that at the surface, that looks like a good idea, but then there ends up being problems once you make the switch.

With Galvix, it was the opposite.

We’ve had none of those issues. Like none. So no hidden fees, no hidden labour hours on my end and no like oops, oh my gosh, we’ve been doing this wrong the whole time type stuff.

It fixed all my problems immediately. Immediately.

Meredith says, clearly thrilled with her decision to switch.

The Galvix Impact: From Hours of Trouble to Minutes of “It Just Works”

Since partnering with Galvix a little over two years ago, Meredith’s sales tax life has been transformed.

Huge Time Savings

From 5-10 hours a month battling sales tax, Meredith now spends a mere 20 minutes most months. She also does a quick:

Extra couple hours every, like, quarter to do my due diligence, so just to make sure that nothing looks weird,

but as she says:

It’s always fine.

Intuitive and Organised

Meredith absolutely loves how simple our platform is.

Even just when I log in… the way things are presented… everything is like, all on the same page, stacked, and I don’t have to open up a million tabs… It’s just really well organised.

She appreciates that it’s:

Not overbuilt,

making it clear and easy to navigate.

I’ve never once had to go to like a help page and search to try to figure out how to do a thing, ever, because it’s just obvious how to do it.

Transparent and Fair Pricing

Our fair and transparent pricing structure also stood out. No surprises, no sudden jumps, just clear costs.

Peace of Mind and “Sleep at Night” Confidence

Most importantly, Galvix gives her the peace of mind that her sales tax is handled. This means she can focus on growing her business, launching new initiatives, and doing what she does best, instead of constantly stressing about compliance.

For any small business owner struggling with sales tax, Meredith’s advice is clear:

It can be hard to know when to deal with sales tax, but it’s important to find a partner that makes it easy.

Galvix offers that partnership, turning a once-dreaded chore into an almost entirely automated and worry-free process.

We appreciate Meredith’s words for us.

Are you ready to experience sales tax confidence?

If sales tax is a headache for your business, we’d love to show you how Galvix can make your life easier.

Schedule a quick demo: No pressure, just clarity.

We’re not here to sell it to you, just to show you what ‘done for you’ feels like.

Then, you can decide.

Let Galvix handle sales tax for you

Galvix provides an end-to-end sales tax management service, including nexus monitoring, tax calculations, and return filing, giving you the confidence and time to focus on what matters - your business.

Schedule a Demo